At Canadian Vape Shop, we take pride in providing reliable shipping services, operating Monday through Friday, excluding holidays. We aim to ship all orders placed before 2:00 PM EST on the same day, whenever possible. If the products are marked as "IN STOCK," we typically ship them within 24-72 hours during the business week. For back-ordered items, they’ll be dispatched as soon as we receive them.

Shipping rates are automatically calculated on the checkout page, and an estimated delivery time will be provided. For the most accurate delivery date, please refer to the tracking information once you receive your tracking number and it becomes active.

Please be aware that shipping carriers do not operate on weekends or holidays, so this may affect your delivery time.

Free Shipping in Canada on Orders Over C$75

We offer free expedited shipping on all orders over C$75 across Canada (before tax and after any discounts).

That said, we do reserve the right to cancel orders that are particularly challenging to ship for free. Examples include extremely heavy or large, awkwardly shaped products. In such cases, we’ll contact you to offer the option of covering the shipping costs.

If an issue arises with your delivery due to an error on your part—such as providing an incomplete or incorrect address, or failing to pick up the package—we’ll process a refund after deducting the shipping fees for both the original shipment (even if it was free) and the return. Additionally, a minimum 5% credit card transaction fee and a $10 handling fee will be applied. Alternatively, we can reship your order after you pay for the return shipping and the cost to resend the package. Please note that we cannot reship the order until it is returned to us by the courier.

If you need your package urgently, we offer Xpresspost and Priority shipping options for an additional fee. However, once your parcel has been shipped, we cannot refund the extra shipping fee.

Proof of Age Required

We strictly adhere to Canadian law, which requires proof of age for the purchase of vape products. We utilize Canada Post's Proof of Age (18+, 19+, or 21+, depending on your province or territory) option on every single package, without exception.

Because we use this option for all shipments, a signature will be required upon delivery. If you’re not home when delivery is attempted, your package will be held at the nearest post office, where you’ll need to show proof of age to sign and collect your parcel.

Please note that due to the pandemic, Canada Post no longer checks ID at your door. Instead, you’ll need to pick up your parcel from the nearest post office and complete the age verification there.

If your package is returned to us because proof of age couldn’t be determined, we regret that we cannot offer a refund.

We are unable to remove this requirement, even if you have been previously verified. Every package leaving our facilities requires age verification, in compliance with Canadian law. Only the person named in the "Shipping" fields can pick up the package. Canada Post will not release the package to anyone else.

Please do not place an order if you are not of legal age in your province of residence.

Order Processing

We process all in-stock orders 7 days a week, including Canadian holidays.

If you receive a tracking number during a weekend or major holiday, please note that your order has been processed for shipment but will not be picked up by Canada Post until the next business day.

We reserve the right to take additional processing time if any questions or concerns regarding your order arise. We always strive to get in touch with you via phone or email if necessary, so please ensure that your contact information is up to date at checkout.

Typically, in-stock orders placed before 2:00 PM EST will be shipped out the same day. Delivery times will depend on the carrier.

For orders where the billing name and address differ from the shipping name and address, we may request an ID that matches the billing name and address via email. If you fail to provide the requested ID, the order(s) will be canceled and refunded. When submitting ID for verification, please make sure that the date of birth is clearly visible.

Carrier Restrictions

Please be aware that Canada Post does not operate on Saturdays, Sundays, or major Canadian holidays.

Tracking

Tracking numbers are automatically generated when we create your shipping label during order processing. Once generated, an email containing the tracking number will be sent to the email address you provided.

If you don’t receive a tracking number, please check your email's "spam" folders.

You can also find and view all tracking information by logging in to "My Account."

Customers can track their packages using Canada Post's tracking service.

Please note that it may take up to one business day for your tracking number to become active.

Lost & Undelivered Packages

All claims for misdelivered, stolen, or damaged parcels must be reported back to us within 90 days from the date the parcels were shipped out.

Canadian Vape Shop is not responsible for delayed, misdelivered, or stolen packages. Once your order is scanned by Canada Post or any other delivery agents, it is under their care and responsibility to safely deliver the package to the shipping address you provided. Shipping is a service you purchase from Canada Post along with your order from us, so any shipping issues must be handled by Canada Post.

Canadian Vape Shop is not responsible for incorrect shipping information provided by the purchaser. If a package is returned to us due to a wrong address, we will issue a refund after deducting a minimum 5% credit card transaction fee, a $10 handling fee, the original shipment cost (even if it was free shipping), and the fees for the return shipment charged by the carrier. Alternatively, we can reship the package after you cover the return shipping fee and the cost to reship the order. The order will not be reshipped until it is returned to us by the courier.

Have more questions or concerns? Please contact us at Support@canadianvapeshop.com