Return, Refund & Exchange Policy
Before emailing us for a return, refund, or exchange, please read our whole return policy.
TERMS OF RETURN AND EXCHANGE:
Please give your order up to fifteen days to complete delivery. We accept returns for thirty days. Upon arrival, please inspect all purchased items to ensure they are in working order. We regretfully cannot provide you with a refund or exchange if thirty days have passed after your purchase.
Order Modification/Cancellation:
Order cancellations and modifications can be requested by email to contact@canadianvapeshop.com ; however, once the order starts processing in our fulfillment center, there is no way to stop it from happening. In the event that the order has started processing, you will need to return it to us for a refund within the window of time shown below. Customers are advised to check their orders again before submitting them, since any modifications will result in delivery delays.
The only way to fix an inaccurate shipping address on an order is to place a new order with the updated address. Existing clients who have never had a chargeback will be exempt. A customer may request an address change from our customer support team if they meet the requirements. Any further questions will be considered void.
TERMS AND CONDITIONS FOR EXCHANGE OR REFUND:
Your item needs to be unused and in the same condition that you received it in order to be eligible for a return.
The only items that can be returned are the defective ones. Include no more than one completely working item or device in your return and exchange request. Please be aware that there will be a 20% restocking fee applied to any open, fully functional returns.
Items that are not returnable, exchangeable, or refundable:
There are some products that cannot be returned. Opened or tampered bottles are not eligible for exchange or refund.
For reasons of hygiene and general security, we are unable to accept returns on the following:
● Vaping Juice/Vaping Liquid
● Drip Advice
● Cartridges
● Coils
● Used/Opened Tank/RDA/RDTA Instruments
● Wicks
● Wire
● Cotton
● Tanks
● Atomizers
● Cartomizers
● Batteries
● Batteries
The goods will not be accepted for returns, refunds, or exchanges if it has water damage, physical damage, or signs of tampering.
Packaging-related problems or discoloration of the e-liquid are not our responsibility. The safety of your goods is your responsibility. You understand that you have given up all rights to file a lawsuit.